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Inspection department dispatcher / Burnaby #VV-43

Job Description

Your mission

Reporting to the Inspection Department Supervisor, your main responsibility will be to ensure customer service in regards of service calls, inspections, efficient planning of the technicians schedule, and follow-up on work execution.  Among other things, your responsibilities will be to:

 

  • Answer service calls and requests from customers;
  • Assign service calls to the appropriate technicians and provide them administrative or technical support when required;
  • Receive and assign customers complaints to the appropriate person;
  • Offer a basic technical support to customers;
  • Record service calls and prepare work orders;
  • Verify monthly schedules and plan inspection visits to customers;
  • Plan the workload of each technician;
  • Make sure all work is being executed within a reasonable time frame;
  • Present and describe the company’s products and services to potential customers.

Requirements

Your qualifications

  • High School diploma with equivalent relevant experience;
  • Minimum of 2 years of relevant experience in a similar position;
  • Fluent in spoken and written English (essential);
  • Strong computer skills and very good knowledge of Windows software;
  • Strong customer service skills;
  • Be resourceful and have a good work organization;
  • Knowledge of fire protection products (an asset). 

Workplace

Burnaby

APPLICATION DEADLINE

2018/01/31

If this position meets your career interests and qualifications, we look forward to receiving your application. Apply Online Back to Jobs Opening